Privacy Policy

This privacy policy explains how Seamvex Data Systems Ltd, trading as Seamcor ("we", "us", "our"), collects and uses personal data when you visit https://seamcor.com or https://seamvex.com (the "Website") or contact us about our services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to visitors to the Website and to individuals who contact us by email or telephone. It does not govern personal data processed within the Seamcor software platform for our customers; that processing is covered by separate customer agreements.

Seamvex Data Systems Ltd (company number 17188046), registered in England and Wales, trading as Seamcor. Registered office: Church Court, Stourbridge Road, Halesowen, England, B63 3TT.

• Email: accounts@seamcor.com
• Telephone: +44 7392 991808
• Sales enquiries: sales@seamcor.com
• Support: support@seamcor.com

Depending on how you use the Website, we may collect:

• Identity and contact data you provide when you email or call us (for example your name, company name, email address and telephone number).
• Technical data such as IP address, browser type, device type, operating system and general location (country/region level).
• Usage data about how you browse the Website (for example pages viewed and time spent), but only if you accept analytics cookies.
• Your cookie consent preference.

We collect personal data:

• Directly from you when you contact us.
• Automatically through server logs when you visit the Website.
• Through analytics technologies if you accept non-essential cookies (see our Cookie Policy).

We use personal data for the following purposes:

• To respond to enquiries and provide information about our services — lawful basis: legitimate interests (running and growing our business) and, where relevant, steps at your request prior to entering a contract.
• To operate, maintain and secure the Website — lawful basis: legitimate interests.
• To comply with legal and regulatory obligations — lawful basis: legal obligation.
• To analyse Website use and improve content and performance — lawful basis: your consent (analytics cookies only).

We use cookies and similar technologies on the Website. Essential cookies are required for the site to function. Analytics cookies are used only if you consent. For full details, see our Cookie Policy at /legal/cookies.

We do not sell your personal data. We may share personal data with trusted service providers who process data on our behalf, including:

• Vercel Inc. — website hosting and, if you consent, website analytics.
• Our email and IT service providers — to handle communications and operate our systems.
• Professional advisers — where required (for example lawyers or accountants).
• Regulators or law enforcement — where we are legally required to do so.

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement or equivalent approved mechanisms, unless an adequacy regulation applies.

We keep personal data only for as long as necessary for the purposes described in this policy, including to meet legal, accounting or reporting requirements.

Enquiry records are typically kept for up to three years from the last contact unless a longer period is required. Analytics data is retained according to our analytics provider's settings (typically up to 24 months). Cookie consent records are kept for up to 12 months.

Under UK data protection law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate data.
• Request erasure of your data in certain circumstances.
• Object to processing based on legitimate interests.
• Request restriction of processing in certain circumstances.
• Request data portability where applicable.
• Withdraw consent at any time (for example by changing cookie preferences) without affecting the lawfulness of processing before withdrawal.

If you have concerns about how we use your personal data, please contact us first using the details above.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Please check this page periodically for updates.